The Victorian Government has established nine new Regional Partnerships and six Metropolitan Partnerships to give local communities a greater say about what matters to them, and ensure their voices reach the heart of government. Guiding each Partnership is a...

The Office of the Co-Ordinator General (OCG) was responsible for overseeing every major Victorian transport infrastructure project. Each project was led by an authority which had been established with a remit to oversee the design and delivery of the...

The Airports Act 1997 requires all federally leased airports to prepare a master plan every five years to guide future growth and development over the next 20 years. Capire worked closely with the Melbourne Airport in the preparation of...

The Yarra River Protection (Willip-gin Birrarung murron) Bill 2017 requires the long-term community vision for the Yarra River to be developed in consultation with key stakeholders and the community. It outlines that it must set a ‘vision for a...

The City of Greater Bendigo was looking to improve the way the organisation conducted its community engagement. Specifically, they wanted consistent approaches to the design and delivery of community engagement; champions within each directorate to help support other staff;...

The Banyule City Council sought to improve customer experience across the organisation through the Customer Focus Project. The first step in this project was the review and refresh of the Banyule Customer Service Charter; the overarching guide for all...