The Banyule City Council sought to improve customer experience across the organisation through the Customer Focus Project. The first step in this project was the review and refresh of the Banyule Customer Service Charter; the overarching guide for all...

Mitchell Shire is one of the fastest growing areas outside of metropolitan Melbourne. This is putting development pressures on communities in the shire. To manage this pressure, Council developed structure plans to determine the future role of the townships...

Capire designed and facilitated a stakeholder workshop with 50 water sector representatives for the Pilot Climate Change Adaptation Action Plan. The workshop provided key stakeholders with an opportunity to influence the development of the Action Plan, focusing on prioritising...

The Office of the Co-Ordinator General (OCG) was responsible for overseeing every major Victorian transport infrastructure project. Each project was led by an authority which had been established with a remit to oversee the design and delivery of the...

Managing Victoria’s biodiversity is a critically important, however with multiple players, competing interests and escalating challenges it is hard to know where to focus limited funding. In 2017, the DELWP released the first Victorian Biodiversity Strategy in over a...

In 2017, Capire and Renton and Co. were engaged by the Department of Environment Land Water and Planning (DELWP) to create a Community Engagement Framework to support the agency’s diverse engagement with its communities and stakeholders. The first stage...