Like many Local Governments, Yarra City Council face the challenge of planning for change and growth whilst balancing the hopes and expectations of new and existing communities. To overcome this challenge, Liveable Yarra commissioned Capire and associate Max Hardy,...

The Banyule City Council sought to improve customer experience across the organisation through the Customer Focus Project. The first step in this project was the review and refresh of the Banyule Customer Service Charter; the overarching guide for all...

Managing Victoria’s biodiversity is a critically important, however with multiple players, competing interests and escalating challenges it is hard to know where to focus limited funding. In 2017, the DELWP released the first Victorian Biodiversity Strategy in over a...

Environmental justice is about ensuring that all Victorians, now and in the future, have equitable access to environmental benefits, and do not experience an unfair share of environmental burdens. In 2018, DELWP decided to engage with community and stakeholders...

Wannon Water is a water authority located in the south-west of Victoria servicing a diverse area of over 25,000 square kilometres. Wannon Water is widely respected for delivering water and sewerage infrastructure and services. Building on this work, Wannon...

The Victorian Government committed to removing 50 of Victoria’s most dangerous level crossings through the establishment of the Level Crossing Removal Authority (LXRA) in mid-2015.