The Banyule City Council sought to improve customer experience across the organisation through the Customer Focus Project. The first step in this project was the review and refresh of the Banyule Customer Service Charter; the overarching guide for all...

There have been several significant changes to the rental market in Victoria since the Victorian Government enacted Residential Tenancies Act 1997. This includes; more lower income households in the private rental market, more families renting on a long-term basis,...

In October 2018 the Victorian Government released a land mark action plan unveiled to protect the iconic Great Ocean Road coast and parks for generations to come. The Great Ocean Road Action Plan is the Victorian Government’s response to...

In 2017, Capire and Renton and Co. were engaged by the Department of Environment Land Water and Planning (DELWP) to create a Community Engagement Framework to support the agency’s diverse engagement with its communities and stakeholders. The first stage...

Hume City Council is actively supporting their community to have environmentally sustainable lifestyles through their Live Green Plan 2015-2019. This plan and its subsequent programs aim to enhance health and wellbeing of community members while protecting and supporting the...

Energy is an important and divisive issue for the community; in particular its price, reliability and how to reduce emissions. Discussions in the public sphere increasingly focus on energy as a complex issue with an uncertain future.